StreamElements is a popular OBS plugin that takes care of alerts, images, videos, overlays, and other assets. It reduces your CPU usage by handling all the assets in the cloud, which allows more computing power to be allocated to your stream instead. 

Sometimes problems arise while using StreamEements such as the Alert Box not working. The Alert Box notifies you and the viewers of new followers, subs or gifted subs, and even donations. If it does not work properly, then you might miss the chance to thank your community. 

Of course, you do not want that to happen to you. If you are experiencing problems then you are on the right track. We are here to guide you on how to fix your StreamElements alert box not working.

How To Fix StreamElements Alert Box Not Working

  1. Open your StreamElements dashboard on your browser and make sure that you are connected to your streaming channel.
  1. Make sure that the StreamElements bot is in your channel. You can verify it in Streamelements. If it says Part Channel then you are good to go. If not, click on Join Channel then click on the Wrench Icon.
  1. On the left side of the screen, click on My Overlays under Streaming Tools
  1. Select your Alert Box and click on Edit.
  1. Click on the Actual Alert box. It looks blank at the moment.
  1. The Alert Box Settings Menu will appear on the left side of your screen.
  1. Click on the Settings Menu and the different Alerts you have will appear.
  1. If your Alert for Subs is not working, click on the gear icon on the Subscriber Alert.
  1. Under Subscriber Alert, click on Variation Settings.
  1. Check if all the Subscriber Alert variations are checked or not.
  1. If your Alerts for Tips are not working. Click on the Tip Alert settings.
  1. Check if there is a minimum amount of tip set. Leave it blank if you want to receive all tip alerts.
  2. Repeat the steps for other Alert Boxes such as Hosts, Cheers, and Raids. Check if a variation is not selected or if there is a minimum amount for alerts.
  3. Now, proceed to the Position, size, and style settings.
  1. Set the Height and Width to 1920 x 1080.
  1. Click on Save and click on the Copy overlay URL.
  1. Open OBS or StreamElementsSE Live.
  2. Click on the Plus sign under Sources.
  1. Click Browser.
  1. Name the new Alert whatever you want to. For now, we’ll put Test Alerts then click okay.
  2. Paste the StreamElements Alerts URL on the Overlay URL section. Then change the Width and Height to 1920 x 1080. Click okay once it is all set. 
  1. Click on your preview screen and a red box will appear. That is your Alert Box.
  1. Test your alert box by going back to your StreamElements dashboard. Go back to the Alert Box edit screen.
  2. Click on Emulate with the bell icon located at the bottom center of your screen.
  1. Select any Alert that you want to Emulate. For this example, we’ll choose a gifted sub.
  1. Switch back to OBS or StreamElements Live and the Alert Box should be working by now.
  1. You may then resize the alert box by dragging the corners.
  1. If you want to reposition your alert box, just drag it around the screen to your preferred position. This time, I placed it on the upper-middle part of the screen, just below the graphics overlay.

Your alert box should now be working perfectly.

How to fix StreamElements Alertbox with Sound but no Image

There are instances where StreamElements you would hear the Alert notification but the image does not appear. Here is a quick fix for that.

  1. Open OBS or StreamElements Live.
  2. Check the Sources window and make sure that the Alerts are on top of everything open. For the example below, the Alert Box is at the bottom so the Alert image notification is covered by the Game, the Camera, and the OBS Overlay.
  1. If your Alert Box is at the bottom, drag it to the top. You may also use the arrows to move a source up or down. In this example, it is now above the Game Overlay source.
  1. Test the Alerts by going to the StreamElements Dashboard. Click on My Overlays then click Edit on the Alert Box.
  1. Click on Emulate then select which Alert you want to test. For this example, we will click Gift.
  1. Go back to OBS or StreamElements Live and the image should now appear alongside the Alert audio.
  1. If this method does not work. Go back to OBS or StreamElements Live.
  2. Click on Settings on the right side of your screen.
  1. Go to the Advanced settings.
  1. Scroll down and you will see the Sources settings. 
  2. There will be a checkbox labeled with “Enable Browser Source Hardware Acceleration”. Make sure that it is unchecked. If it is checked, go ahead and uncheck it then a notification will appear that you need to restart OBS for the changes to take effect.
  1. Click on Apply then click on OK
  1. Restart OBS.
  2. Test the Alerts by following the instructions above. Your Alerts should work by now.
  1. If the two methods do not work, feel free to hop on to the StreamElements Discord server here. The guys over there are very helpful. Just hop on to the specific text channel and let them know your concerns.

Streamelements Alert Box Sound Not Working

If you are seeing the alert pop up in OBS or Streamlabs but there is no sound you may have installed a pack without sounds or accidentally put the volume to zero. In Streamelements, go into your alerts overlay and select an alert on the left menu. Select advanced settings. You will see the screen below.

As you can see mine has the volume at 50% and has a sound file “default.ogg”. Ensure that this volume is turned up and there is a sound file in place.

Wrapping Up

StreamElements or OBS Alert Boxes in general could be a pain to set up for the first time. Most of the time it works smoothly but there are moments where an update could potentially ruin the Alert Box settings. 

We hope that this quick tutorial on how to fix your StreamElements alert box not working helps you ease that headache. Just make sure that you follow the steps above carefully and you are good to go.

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