Have you recently picked up a game on Battle.net and realized that it’s maybe not for you and you would rather have your money back? That’s exactly what happened to me a few days ago.

I purchased the new Diablo II: Resurrected, played the beta for a little bit and realised that I didn’t want to continue on with the game right now. I have a few other games I have already purchased that I want to complete first.

So I went ahead and did some research on whether or not I could get a refund for the game, as I knew Steam allow refunds.

Luckily for me and you Battle.net actually has an amazing refund process that made it easy for me to get my money back in a matter of minutes. Let’s take a look at how you can get a refund for the game your purchased.

Who Qualifies For A Battle.net Refund?

Before we get into the refund process I want to let you know the circumstances I was in. I had purchased the game pre-order and played the Beta. I had bought the game a few hours prior to refunding.

I have heard from others in the community that to receive a refund you should either:

  • Not have played the game yet
  • Not owned the game for more than 3 days

However there is reports of people receiving refunds at a later time period. There seems to be an aspect of luck to it. If you have played 50+ hours of the game and are chancing your arm at a refund, I wouldn’t expect to get one.

Let’s jump in and take a look at the refund process.

How To Get A Refund From Battle.net

Step 1 – Open Battle.Net App

Open up the battle.net app on your computer. Navigate to the 3 dots beside shop and then select Support. This will bring you to the support section of the Battle.net website.

Step 2 – Select The Game You Want To Refund

On the support page select and click on the game that you want to refund.

Once you select the game you will see the page below. Click on payments and then select Contact Support.

Step 3 – Tell Battle.Net You Want a Refund

Now a screen will appear asking you what your problem is. Go ahead and put “I want to refund my purchase” in this box and click on continue.

They will then display a few options for you to choose from. Ignore these and go to “I still need help” down at the bottom.

You will now be asked to tell battle.net about the issue. Here you want to select ‘Refunds’.

You will now have the option to try the following. “Refund a recent purchase of [Your Game]. Select continue and move to the next step.

Step 4 – Select Your Order To Receive A Refund

On the next screen you should see your order for the game you purchased.

Click select order. Your refund will now be processed and you should receive a result on whether or not you will receive a refund. If you have been successful you will arrive on a page similar to the one below.

Within 72 hours you will receive a full refund directly to the payment method you paid with. I used Paypal for this purchase and received the refund almost immediately.

Wrapping Up

Hopefully this tutorial has helped you to get a refund on Battle.net. If you’re anything like me I sometimes purchase games impulsively when I see a popular streamer playing it or watch a trailer on Youtube. A few hours later I am regretting my purchase. Luckily Battle.net allows us to get a refund and they have a pretty seamless process to getting it.

I was happy that I didn’t have to get on a live chat with a customer support rep. Having everything automated was super easy and made the process really quick.

Maybe I’ll play Diablo II: Resurrected in a couple of months but for now the refund was the best option for me.

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James is a marketer by day and gamer by night. He loves sharing his Marketing background in the world of streaming. When he's not working on campaigns he's likely to be spotted in Verdansk.

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